Refund policy

At Ash Bar Co., we take pride in creating handcrafted personal care products made with care and attention to detail. Due to the nature of our products, we are unable to accept returns or exchanges on soaps or other personal care items once they have been shipped.

For your safety and the safety of our customers, we cannot resell products that have been opened, used, or returned.

We encourage you to open and inspect your order as soon as it arrives. If your order arrives damaged, incorrect, or you have any concerns about your purchase, please reach out to us within 7 days of delivery at Support@AshBarCompany.com. We will gladly review your concern and do our best to find a solution.

Please include your order number and, if applicable, photos of any damage or issues with your order so we can better assist you.

While we cannot guarantee a specific resolution, your satisfaction is important to us, and we will always do our best to make things right.

Thank you for supporting handmade!

— Ash Bar Co.